Warranty Policy

Warranty Policy

Quality You Can Trust

First we just want to say, we are a small brand and easy to contact and talk to. if you have any issue with anything, just let us know and we will sort it out. 

At Osealina Jewellery, we take great care in creating pieces that are made to last and designed for everyday wear. Each piece is carefully assembled using high quality materials and natural or lab made gemstones, and is checked before it leaves our studio.

While we do our best to ensure every item arrives in perfect condition, occasional faults can happen.

Warranty Coverage

All jewellery purchased from the Osealina Jewellery online store includes a 3-month warranty from the date of purchase. This warranty covers manufacturing faults or defects.

The warranty does not cover:

• Accidental damage or breakage

• General wear and tear

• Scratches, fading, or natural changes in the metal over time

• Damage caused by improper care or handling

To keep your jewellery looking its best, we recommend following our Jewellery Care Guide.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty Items

If you believe you have received a faulty item, please contact us as soon as possible.

Email us at hello@osealina.com and include:

• Your full name

• Your order number

• A short description of the issue

• 1–3 clear photos of the item

Once we review the issue, we will arrange the most suitable solution, which may include a repair or replacement.

s
Osealina Jewellery
sunflower love2

Ein wunderschönes, handgefertigtes Gliederarmband mit tollen und bedeutungsvollen Charms. Mir gefällt dieses Armband ausgezeichnet und trotz täglichem Tragen färbt es nicht ab. Es ist sehr robust und wird sicher ewig halten. Ein wunderbares Schmuckstück. Ich empfehle diesen Laden gerne weiter. Greetings from Germany!

K
Osealina Jewellery
Kate Newman

I came here early last year (2025) and still have the same earrings and anklet on to this day I never take them off they have been in the ocean, shower pool etc and have not tarnished one bit, I came back a few months ago and got so much more such good price for the great quality jewellery and the owner is so sweet and helpful!

M
Osealina Jewellery
Michaela Drugdová

I love my Osealina earrings! I was looking for everyday jewellery for backpacking that would be easy to wear yet stylish and something I wouldn’t have to take off to go swimming and that wouldn’t be affected by humid weather. This is exactly what I needed. Mel puts so much heart into each piece, which makes them so enjoyable to wear!

F
Osealina Jewellery
Franziska Pfeiffer

Favorite jewelry store in all of Byron Bay.

I absolutely love the jewellery from Melli. Every piece feels so special and thoughtfully designed, and I especially love the little stories behind some of the pieces. One of my favourites is the opal ring. Melli told me that the three blue stones represent the past, present and future, which I thought was such a beautiful detail. I really love that she puts so much meaning, thought and love into her designs.
The quality is genuinely beautiful, especially considering the prices. I wear my jewellery every day, including while training, swimming and spending time at the beach, and it holds up so well. It feels really well made without being overpriced, which I think is such a lovely combination.
When I first arrived in Byron and discovered the store, I was immediately so charmed by it. The whole style, the way everything is displayed and all the little details make the place feel so warm and unique. You can really feel that Melli puts her heart and soul into what she does.
She is also always so open and helpful if you ever have a question or anything comes up with a piece. You can simply ask her, and she is always happy to help, which makes the whole experience feel so personal and genuine.
You can really see how much passion, creativity and love goes into everything she does. She is doing such a beautiful job, and I would absolutely recommend checking out her jewellery if you are looking for something beautiful, meaningful and affordable. Strong recommendation!!❤️

I love all my jewellery from Osealina. It’s so beautiful, beachy and sunny. Doesn’t tarnish & you can wear it in the water. I buy all my friends gifts from here now too ✨ the quality is fab. I love & highly recommend

I
Osealina Jewellery
Indhu Jayakody-Hubberstey

The team were so helpful and kind with choosing jewellery, I went in with my friend and we both found pieces we loved! Great prices and sweet pieces too. I'll be back :)
Thank you!

S
Osealina Jewellery
Shaun Steffensen

The necklace is stunning and made with loving care.

Ich habe mir vor über einem Jahr Ohrringe, eine Halskette und einen Ring gekauft und trage sie seitdem jeden einzelnen Tag. Ich liebe diesen Schmuck einfach – er passt perfekt zu mir.

Die Inhaberin hat mich unglaublich herzlich und kompetent beraten. Gemeinsam haben wir ein Set ausgesucht, das genau meinem Stil entspricht.

Besonders beeindruckt bin ich von der Qualität: Ich trage den Schmuck täglich, gehe damit duschen und sogar in den Pool, und er sieht immer noch wunderschön aus. So eine hochwertige Verarbeitung habe ich wirklich selten erlebt.

Dazu kommt noch das sehr nette und persönliche Gespräch mit der Inhaberin, das den Einkauf zu etwas Besonderem gemacht hat. Ich kann den Laden von Herzen weiterempfehlen!

Have loved my jewellery from Osealina for years! I absolutely love the beautiful design, the thoughtfulness of Meli, the owner, how unique the pieces are - and especially the amazing quality of each item I own. The thing I love the most is that I not only have unique pieces that remind me of my love to Byron Bay, but that I can fully trust Meli to always help me out - even should there ever be anything with the jewellery. She is super knowledgable and clever and can fix things on the spot - if ever needed.
was about time I leave a little review for the brand I have loved the past 3 years.

R
Osealina Jewellery
Rebecca Kerger

All the jewellery is absolutely stunning. I have several pieces in my collection, including earrings and necklaces. I have worn in pools, lakes and the ocean many times and the gold colour remains vibrant with no tarnish. Can’t wait to purchase more! The owner is so lovely and helpful as well.

Been wearing my necklaces day and night since I got them!!! To bed, exercising, and in the shower! Looking great still 😊

L
Osealina Jewellery
Léna Maccario

I bought $300 worth of jewelry about six months ago. At first, the quality seemed good, and the seller was kind and helpful. However, the quality of the stainless steel used in the jewelry is poor; over time, all the pieces have either broken or lost their gold coating. The long-term quality needs to be improved, which is a shame because the designs are beautiful, but the durability is not there (or they should be avoided for everyday wear).

N
Osealina Jewellery
Naomi Stähli

Got the most beautiful neckless at Osealina Jewellery! Wearing it every day since then and it‘s still as beautiful as on the first day! I got so many compliments on this. Beautiful Shop with even more beautiful jewellery! Big recommendation!

S
Osealina Jewellery
Stacey Whiting

I had a wonderful experience with Osealina in Byron Bay. The jewellery is beautiful, but what truly stood out was the level of care and service. I initially had a few issues adjusting to the piece I chose, and she went above and beyond, resizing multiple times, sending items by mail, and making sure I found the perfect fit for both comfort and everyday wear.
It’s been a long time since I’ve come across someone who genuinely cares about their
customers and operates with such integrity and intention. She has a genuine ability to feel what’s right for you and thoughtfully supports your needs, not just for yourself, but when choosing meaningful gifts for loved ones as well.
This will absolutely be my continued place of choice for personal pieces and gifts, and I would highly recommend it to anyone. Please visit Osealina, you’ll be met with such warmth and comfort, and be so glad you did.

O
Osealina Jewellery
Olivia Sohdi Lynch

Love everything she makes!! I have a necklace and earrings I wear everyday and I adore them. I get in the ocean, take showers and never take them off and they don’t tarnish, really recommend this store! 5 🌟!!

O
Osealina Jewellery
Ophelia A Prillard

I absolutely love the jewellery by Osealina. Cannot recommend enough! I always try to stop by Byron specifically to go through the shop. The owner is also so lovely and is incredibly helpful in every way!

I bought a beautiful gemstone necklace and I’m absolutely in love with it!
The place is so lovely, everything is stunning!
I honestly wanted to buy it all 😍
The service was kind, patient, and professional. Highly recommend!

M
Osealina Jewellery
Maria Faganello

Beautiful art pieces, very good quality and lovely owner. Highly recommended

Such a lovely space and so much love is in every single piece. What a treat to be able to get some beautiful things for some special ladies in my life. I will forever treasure this visit to Australia and this was such a sweet note to leave on. 💕☮️🙏🏽💥🇦🇺

Walked into the shop with no expectations but had the most lovely experience. Melina helped me pick out the perfect necklaces for my friend and I, she took the time to help me pick the exact charms and gemstones that I wanted. The necklaces are gorgeous, thank you so much!

My daughters and I love our new jewellery. Absolutely stunning designs and we received amazing customer service in store. The jewellery feels really sturdy and well made.

a
Osealina Jewellery
alison bautovich

Lovely jewellery and great customer service.

A
Osealina Jewellery
Annette Leddington

The lady was most helpful when I was looking for earrings. I had come on holiday to Byron Bay and forgotten my earrings. I only ever wear gold or silver earrings because anything else makes my ears red and itchy. She explained that hers are made from stainless steel and are completely safe. I took a gamble as they were really pretty. Thankfully the gamble paid off and the earrings are fine. I’m so pleased and grateful for all the advice.

C
Osealina Jewellery
Charlotte Brennan

I absolutely love this brand! The jewellery is unique and relaxed but elegant. It’s also really reasonably priced meaning it’s more affordable to buy pieces to stack or interchange. The quality is great and Mel is the sweetest. Nothing is too much trouble. Would highly recommend!

A
Osealina Jewellery
Abii Patton

Mel’s jewellery in Osealina is so unique & special. Always my choice for something new to treat myself. Mel is also super sweet and will help you measure your jewellery for a perfect fit! <3

I absolutely love my necklace that I bought from Osealina. It’s something so special and I’ll always hold onto as a reminder of my time in Byron. Meli who makes all the jewlery and runs the shop is also the coolest and has such a kind and welcoming energy. Could not recommend more !

E
Osealina Jewellery
Emma Snelson

The store has beautiful handmade jewellery. We had to come back a second time to buy more. The owner is lovely! Would highly recommend, we definately will come back when we are in the area! So many beautiful and unique pieces to choose from

s
Osealina Jewellery
sofia areosa

I’ve been looking for a long time for a ring I’d really like and when I saw them I fell in love instantly ❤️ you can tell they are designed and crafted with so much love. The material is great because the colour never fades, which is amazing if you are like me and never take your jewellery off haha. Meli , the owner is lovely and kind and present in every detail, from the production to the shipping. Thank you so much 💕🌈✨

N
Osealina Jewellery
Nienke Smid

I have a few necklaces from Osealina for over a year now and the quality is still incredible, I even wear them in the ocean and there’s no damage or fading at all. 🌊✨

When my mum came over from Europe, she absolutely loved one of my necklaces. I reached out to Mel to see if she still had one available, there weren’t any left, but she went above and beyond and made a personalised one just so I could gift it to my mum. 💛
Such a special and thoughtful experience, and the pieces themselves are stunning. Couldn’t recommend Osealina enough!