Refund policy

Returns & Exchanges Policy

We totally get that sometimes things just don’t work - so if its simply not what you have imagined, you can return your Osealina Jewellery withhin 3 days upon receiving. If something isn’t quite right, we’re here to help.

If you change your mind about your purchase, you may request a return within 3 days of receiving your order.

Refund Eligibility

We can offer a refund if:

  • The item is not an earring
  • Your return request is submitted within 3 days of receiving your order
  • The item is unused and in its original condition
  • The item was purchased at full price and not with a gift voucher

Non-Refundable Items

For hygiene reasons, we unfortunately cannot accept returns on earrings, unless the item is faulty.

We also cannot accept refunds on:

• Sale items (unless faulty)

• Items purchased using a discount or promo code, these are eligible for store credit only, unless faulty

Return Shipping

Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

Return Processing

Once your return arrives, the item will be inspected to ensure it meets the conditions above. After approval, your refund, store credit, or exchange will be processed within 48 hours.

Please allow 5–10 business days for your bank to process the refund back to your account.

How to Return your Jewellery - please follow the steps to ensure everything goes smooth

  1. Email us at hello@osealina.com with your name, order number, and reason for the return.
  2. Carefully package the item in its original packaging.
  3. Send the parcel back via your local post office and share the tracking number with us.

Once we receive your return, please allow up to 5 days for inspection and processing.

Faulty or Damaged Items

While we carefully check every piece, occasionally things can happen in transit.

If you receive an item that appears faulty or damaged, please contact us as soon as possible at hello@osealina.com and include:

• Your order number

• some clear photos of the item

• A short description of the issue

We’ll review it and work with you to find the best possible solution.

If you’re around Byron Bay, come say hi at the Osealina Jewellery store in 3/13 Lawson Street, and we’ll happily swap your item for something else!