Refund policy

Return Policy

At Osealina Jewellery, every piece is handcrafted with love and care, made just for you. As each item is made to order and we do not hold stock, all sales are final, and we are unable to accept returns or exchanges.

That said, your satisfaction matters to us. If your order isn’t quite what you expected, please reach out to us directly via Instagram — we’re happy to work with you personally to make it right.

Before placing your order, please double-check all details carefully. If you have any questions about a piece or need help choosing, don’t hesitate to contact us — we’re here to help!

If your item arrives damaged or defective, please contact us within 7 days of receiving your order, and we’ll do our best to resolve the issue promptly.

Thank you for understanding and for supporting Osealina Jewellery.